About IT Empathy ®


About IT Empathy ®

Based in Aylesbury, United Kingdom

Founded in 2016 by Jon Bailey

IT Empathy ® is a forward thinking IT Consultancy & Advisory company that provides Business IT Services in Aylesbury, London and nearby areas in the United Kingdom. Bringing much needed flexible leadership, experience and advice to a broad range of Business & Digital Technology Projects. Providing Strategic IT Project Consultancy, IT Project Management, IT Change Management and Cybersecurity, Public, Private and Hybrid Cloud Computing , IT Infrastructure and Data Network services.

IT Empathy ® is also independent specialist consultancy in UK Rail IT & Cybersecurity with a proven track record of delivering Information Technology Professional Services for London Transport, national rail train operating companies (TOCs), franchises, concessions, open access operators, bids and mobilisation of startups. Professional Services for tenders by Human Resource companies that supply online services to Banks, NHS England and much more.

What is IT Empathy?

IT Empathy generally refers to the ability of information technology (IT) professionals to understand and relate to the needs, concerns, and experiences of end-users or clients. In the context of IT, empathy involves more than just technical expertise; it includes an understanding of the human side of technology.

Here are some key aspects of IT Empathy:

1. Understanding User Needs:

IT professionals need to comprehend the requirements and expectations of users who may not have a technical background. This involves effective communication to gather information about user needs and challenges.

2. User-Centric Design:

Empathetic IT professionals focus on designing systems, applications, or websites with the end-users in mind. This involves creating user interfaces that are intuitive, user-friendly, and consider the diverse needs of different users.

3. Effective Communication:

IT Empathy extends to communication skills. IT professionals should be able to explain technical concepts in a way that is understandable to non-technical users. This helps in building trust and collaboration.

4. Problem Resolution with Empathy:

When users encounter technical issues, empathetic IT professionals’ approach problem-solving with patience and understanding. They acknowledge the user's frustration and work to resolve issues promptly.

5. Training and Support:

Providing training and support with empathy involves recognizing that not all users have the same level of technical expertise. Empathetic IT professionals offer training materials and support that cater to users with varying levels of technical proficiency.

6. Adaptability and Flexibility:

Empathetic IT professionals recognize that technology needs can vary widely among users. They are adaptable and flexible in tailoring solutions to meet the specific requirements of different users or departments.

7. Continuous Improvement:

Empathy in IT also involves a commitment to continuous improvement. IT professionals should seek feedback from users, learn from their experiences, and use that information to enhance systems and services.

In summary, IT Empathy is about bridging the gap between technical expertise and the human experience. It involves understanding and addressing the needs, concerns, and experiences of end-users in a way that fosters positive interactions and effective use of technology.

Cloud & Data Network Infrastructure | Cybersecurity | Technical Project Delivery | Unified Communications


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IT Empathy ® Podcast

Podcast episodes

S1 EP13: AI Washing

S1 EP12: Rise of the YouTube Auditors

S1 EP11: Microsoft Cyber Signals and OpenAI

S1 EP10: Google Circle to Search

S1 EP9: Podcast Lessons

S1 EP8: Cybersecurity Strategy in the age of SaaS

S1 EP7: Business Startup Lessons

S1 EP6: What is IT Empathy?

S1 EP5: What are AI Deep Fakes?

S1 EP4: QR Code Cyber-attacks

S1 EP3: Platforms for innovation

S1 EP2: Innovation, Engagement and Communication

S1 EP1: Introducing the IT Empathy podcast


Extra Blog content

2023: There is opportunity in all problems. This leads to innovation!

2023: High-level Cybersecurity Strategy


2020: Amazon Distance Assistant Innovation

2018: NetApp ONTAP AI

2018: The Cybersecurity Yin and Digital Innovation Yang

2018: Why Is Corporate Internet Expensive?

2016: The Jenga Change Analogy